Terms of service - Privacy Policy

Privacy Statement

Privacy Statement  for www.hesperusindosec.com

Hesperus Indosec  has created this privacy statement in order to demonstrate our firm’s commitment to privacy. The following discloses our information gathering and dissemination practices for 
www.hesperusindosec.com . You may submit the following personal information to us through data entry fields on the Website:

  • your name, job title, company, e-mail address and telephone number when completing an enquiry form;
  • your name, job title, company, address, e-mail address and telephone number when signing up to alerts and updates;
  • your CV if you submit this via the Website.

               If at any time you wish us to stop contacting you, then simply e-mail us at [email protected].

We do not capture personal information without your knowledge or permission. If you choose to provide us with your personal details at any time, this information will be held by us on a secure server in the INDIA. We agree to keep and process all your personal data in accordance with the Data Protection Act Section Information Technology Act, 2000 (Act) through Section 43-A (Compensation for failure to protect data) and Section 72-A, and other applicable privacy laws.

We may collect, store and use your personal information listed above for the following purposes:

  • to respond to your queries and provide you with services that you request;
  • where you have given us your consent, to contact you (including by SMS and e-mail) with products and services which we think may interest you;
  • where you have provided us with an e-mail address, to send you updates on Hesperus Indosec
  • where you have sent us your CV, in connection with recruitment within the Firm.
  • where you have given us your consent, to disclose your personal information to carefully chosen third parties so that they may contact you (including by SMS and email) with products and services which they think may interest you.

We may share your personal information with affiliated companies, as well as with our trusted partners to provide you with the best service. We will not disclose, sell or rent your personal information to any other third party unless you have consented to this. If you do consent but later change your mind, you may contact us and we will cease any such activity.

However, if a third party acquires all (or substantially all) of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition. We may also disclose the personal information you provide us with to third parties in order to comply with any legal obligation or any order of a law enforcement authority. We may use the information you provide to assist us with database profiling. This is aimed at improving the quality of this web service and the content we produce for you.

If you have any questions/comments about privacy, you should contact us.

Disclaimer:

The web site may contain imprecise and typographical and clerical errors. Hesperus Indosec unambiguously disclaims any obligation(s) to update this website or any of the materials on this website. Hesperus Indosec does not warrant the exactness or comprehensiveness of the constituents or the trustworthiness of any advice, opinion, statement or other information displayed or distributed through the website. you recognized that any dependence on any such opinion, advice, statement, memorandum, or information  shall be at your solitary risk. Hesperus Indosec reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the website. Hesperus Indosec may make any other changes to the website, the materials and the products, programs, services or prices (if any) described in the web site at any time without notice this web site is for informational purposes only and should not be construed as technical advice of any manner.

Computer viruses
Whilst we use reasonable endeavours to protect this Website from computer viruses, worms, and Trojan Horses (the “Viruses”), we do not warrant that the Website is free from such Viruses or anything else which may have a harmful effect on any technology and accept no liability for any damage that may result from the transmission of any Viruses via this Website or via any files which are available for you to download from the Website.

Changes

The Hesperus Indosec  reserves the right, at its discretion, to make changes to, substitute or remove any part of the Website or the Information from time to time without notice. The Hesperus Indosec may also modify these Terms from time to time. Should these Terms be amended, the Firm  will publish the modified Terms on the Website. By continuing to use the Website you agree to be bound by these Terms as modified.

Rights

All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in and on hesperusindosec.com(“the web site”) and all content (including all applications) located on the site shall remain vested in Hesperus Indosec.

You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use the web site content in any way except for your own personal, non-commercial use.

You also agree not to adapt, alter or create a derivative work from any the web site content except for your own personal, non-commercial use. Any other use of the web site content requires the prior written permission of Hesperus Indosec.

Refund Policy

Our refund policy has been devised to define the situations under which Hesperusindosec Technologies  will provide a refund, the procedure for claiming a refund and the responsibility of Hesperusindosec Technologies in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter

Coverage & Scope

  • Our refund policy covers the refunds by Hesperusindosec Technologies and/or a website owned and managed by Hesperusindosec Technologies a creative digital agency India.
  • This policy does not have any application for companies which are not owned or controlled by Hesperusindosec Technologies or for persons not employed or managed by Hesperusindosec Technologies This includes any third party service and / or product providers bound by contract and also, any third-party websites to which Hesperusindosec Technologies’s website link.

Filing a Complaint

  • At Hesperusindosec Technologies a creative digital agency India we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
  • Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at [email protected] for a final dialogue prior to requesting a refund.
  • Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for refund

  • At Hesperusindosec Technologies a creative digital agency India every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

    Website  Web / Graphic design

    Delivery Time

  • Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 45 Days to refund the amount.

  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.

  • No refunds: If the project has been completed and uploaded on the server.
Logo design / brochure design
  • Full refund: In cases where the project has not been started or if the initial design style has not been approved.
  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
  • No refunds: If the project has been completed and uploaded on the server.
  • Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at [email protected] for a final dialogue prior to requesting a refund.
  • Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
Web programming
  • Full refund: If the project has not been initiated.
  • There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.
  • Partial refund will be issued as per the judgement of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Hesperusindosec Technologies taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
NOTE: Hesperusindosec Technologies ’s delivery commitment is subject to:
  • Full refund: If the project has not been initiated by the programmer/ designer/ content writer/ SEO expert or any other resource and/or staff.
  • Proportionate refund: In accordance with the amount of work done till the time client decides to cancel the order.
Applicability of the Delivery Policy
NOTE: Hesperusindosec Technologies ’s delivery commitment is subject to:
  • A project is not taken to be void unless the agreed upon payments are clear.
  • Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to Hesperusindosec Technologies.
  • If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Hesperusindosec Technologies is not liable to follow its delivery or refund commitments.
  • There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability
  • Hesperusindosec Technologies’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point of time. Hesperusindosec Technologies Private Limited is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Hesperusindosec Technologies in writing.

Processing of Refunds
  • The partial refunds will be processed and mailed within 30 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by online mode

    And The full refunds will be processed and mailed within 45 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by online mode

Changes
  • Hesperusindosec Technologies may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Hesperusindosec Technologies website after any such amendments automatically implies your acceptance of the same thereof.

Contacting us regarding our refund policy
  • If you have queries or suggestions regarding our refund policies kindly e–mail us at [email protected]

error: